Ravenroost Books has created this privacy statement in order to provide you with information about our firm commitment to customer privacy.

We Respect Your Privacy!

Please be reassured that your email address and contact information are never used for any purpose other than completing your order.

Our site uses an order form for customers to request information, products, and services. We request visitor's contact information (name, address, phone and email address) and credit card information (if this payment option is chosen). Contact information from the order form is used to ship orders to customers and to contact the customer if there are any questions. Such information is used to complete the transaction for the items ordered. You have our assurance that under no circumstances is this information stored, shared or used for any other purpose.

This web site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL encryption to protect your contact information. All ordering information is encrypted using the SSL protocol before being transferred to our PCI compliant payment processors for completion. This takes effect when you submit your order. Your credit card information does not remain stored in any format after your transaction is processed.

For your protection, a user ID and Password are required when you use the shopping cart facility. However, you do not need to use an ID or Password to search or browse our books. If you do not wish to set up an ID and Password you can submit any inquiries by direct email. In addition, for your security, we cannot accept credit card information via email or snail mail. If you prefer to place a phone order, please leave a message if prompted as we are not always in proximity of our phones. We will return your call to accept your order information.

Important Information for AOLYahoo and Earthlink users and those with non-specific anti-spam filters on their email service: it is vital that we are able to contact you by email if necessary to verify information in the event of  any questions involving your order, as well as to send your order status and delivery confirmation information. If you use an internet service which has generalized or non-specific spam filters in place, please allow/un-block the email address for this website. If you need assistance, contact your internet service provider for directions.

Please feel free to email us at [email protected] if you have any questions or concerns about this privacy statement, the practices of this site, or your dealings with this website.